Shipping Policy

Thank you for choosing KROGERSHOP-1. We are committed to ensuring your home and kitchen essentials—from our curated vases to our premium dinnerware—arrive safely and promptly at your doorstep.

Currently, we exclusively serve and ship to customers within the United States.

1. Shipping Rates & Costs

We offer a simple and transparent shipping structure based on your order total:

  • Orders $80.00 and over: FREE Shipping

  • Orders under $80.00: $14.99 Flat Rate Shipping

  • All prices are listed in USD.

2. Order Processing & Transit Timelines

We know you’re excited to receive your items, so we work efficiently to get them on their way. Please note our operational schedule:

  • Order Cutoff Time: 5:00 PM (PST) – Pacific Standard Time (Los Angeles).

  • Handling Time: 1 – 2 business days (Monday – Friday).

  • Transit Time: 3 – 7 business days (Monday – Friday) via domestic carriers.

  • Total Estimated Delivery: 4 – 9 business days.

3. Shipping Methods & Tracking

To guarantee reliable delivery, we partner with major domestic carriers including USPS, UPS, and FedEx. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor your package’s progress directly on the carrier’s official website.

4. Delivery Address Changes

Accuracy is key. We are unable to redirect a shipment once it is in transit. If you realize there is an error in your delivery address, please contact us at support@krogershop-1.com within 24 hours of placing your order.

5. Damaged Items in Transit

We take great care in packaging our fragile items (like glassware and ceramics). However, if your package arrives damaged:

  • If possible, please reject the package from the courier and notify us immediately.

  • If the package was delivered while you were out, please take photos of the damaged packaging and items, and contact our support team within 48 hours for a replacement or refund.

6. Contact Information

Our team is here to assist you with any shipping-related inquiries.

Website: krogershop-1.com

Email: support@krogershop-1.com

Address: 2167 PECK RD, EL MONTE, CA 91733

Phone: +1 619-446-8196

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)