Frequently Asked Questions (FAQs)

Order & Shipping

1. Where do you ship to? We currently ship exclusively to the United States (including all 50 states). At this time, we do not offer international shipping or delivery to U.S. territories, P.O. Boxes, or APO/FPO addresses.

2. How much does shipping cost?

  • Orders over $80: Free Standard Shipping.

  • Orders under $80: A flat shipping fee of $14.99  applies. Shipping costs are calculated based on your order total before taxes and after any discounts are applied.

3. What are your delivery timeframes?

  • Order Cut-off Time: 5:00 PM (PST), Monday – Friday.

  • Handling Time: 1–2 business days (Mon-Fri).

  • Transit Time: 3–7 business days (Mon-Fri).

  • Total Estimated Delivery: 4–9 business days. Please note that processing and delivery may be delayed during peak holiday seasons.

4. How can I track my order? Once your package is dispatched, we will send a shipping confirmation email containing your tracking number and a link to the carrier’s portal (e.g., UPS, FedEx, or USPS). It may take up to 24 hours for the tracking information to update.

Returns & Refunds

5. What is your return policy? We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, items must be in their original condition: unused, unwashed, with tags, and in the original packaging.

6. How do I start a return? To initiate a return, please contact us at support@krogershop-1.com. If your return is accepted, we will provide instructions on where to send your package.Return address:2167 PECK RD,EL MONTE,CA 91733

  • Faulty/Damaged Items: We cover return shipping costs.

  • Change of Mind: Customers are responsible for the return shipping fees.

7. What if my glassware arrives broken? Since we specialize in fragile items like glass vases and dinnerware, we use reinforced packaging. However, if an item arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged product and the outer box. We will arrange a free replacement or a full refund immediately.

Payments & Security

8. Which payment methods are accepted? We accept major credit cards (Visa, MasterCard, American Express, Discover) and Apple Pay.

9. Is my payment information secure? Absolutely. Our website uses SSL (Secure Sockets Layer) encryption and is PCI-compliant to ensure that your personal and financial data is protected during every transaction.

Product Information

10. Are your kitchenware products food-safe? Yes. All KROGERSHOP-1 kitchenware, drinkware, and dinnerware products are lead-free, BPA-free, and fully comply with U.S. food safety standards for daily use.

11. How should I care for my glassware and vases?

  • Glassware/Dinnerware: Most are dishwasher safe, but we recommend top-rack placement.

  • Vases & Storage: We suggest hand-washing with mild soap and a soft cloth to maintain clarity and prevent scratches. Specific care instructions are also listed on each product's detail page.

Contact Us

12. How can I reach KROGERSHOP-1? For any questions or support, our team is ready to help:

  • Email: support@krogershop-1.com

  • Phone: +1 619-446-8196

  • Business Address: 2167 Peck Rd, El Monte, CA 91733, USA

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)