Return & Refund Policy

At KROGERSHOP-1, we want you to be completely satisfied with your purchase of our home and kitchen essentials. If your new vase, dinnerware, or kitchen linens aren't exactly what you expected, we are here to help make it right.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, your items must be:

  • Unused and in the same condition that you received them.

  • In the original packaging.

  • Accompanied by a receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please email us at support@krogershop-1.com with your order number.

  • For Fragile Items: If your glassware or ceramics arrived damaged, please include clear photos of the packaging and the item itself in your email.

  • Authorization: Once your return is authorized, please return to this address: 2167 PECK RD, EL MONTE, CA 91733, USA. Phone:+1 619-446-8196

3. Shipping Costs & Fees

  • Defective or Damaged Items: If the product is faulty or was damaged during transit, KROGERSHOP-1 covers 100% of the return shipping costs. We will provide a pre-paid shipping label.

  • Customer Remorse: If you changed your mind or ordered the wrong size/color, you will be responsible for the actual return shipping costs.

  • Restocking Fees: We believe in transparency—we do NOT charge any restocking fees for returned items.

4. Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: The credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5-7 business days.

  • Late Refunds: If you haven’t received your refund after 10 business days, please first check your bank account, then contact your credit card company. If the issue persists, contact us at support@krogershop-1.com.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used or washed kitchen linens and textiles.

  • Gift cards.

  • Items that have been altered or are missing parts for reasons not due to our error.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same model, please email us and we will arrange a replacement at no extra cost to you.

7. Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placement. Once an order has entered the shipping process, we are unable to cancel it, and the standard return process will apply.

8. Contact Us

Email: support@krogershop-1.com Address: 2167 PECK RD, EL MONTE, CA 91733 Phone: +1 619-446-8196